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Software release walkthrough template

Launch a feature and show people how to use it on the same day, so adoption doesn’t depend on anyone reading release notes.

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When to use it

Use it for every customer-facing release.

1. Before launch

  1. Record the walkthrough on staging with Startt.
  2. Write the one-line benefit: what can customers do now that they couldn’t before?
  3. Prepare the in-app announcement and help-centre article.

2. Walkthrough outline

  1. Where to find the feature.
  2. The three to five steps to use it.
  3. What “done” looks like.
  4. Where to get help.

3. After launch

  1. Share the walkthrough link in the release email and in-app.
  2. Brief the support team with the same guide.
  3. Check usage after two weeks and update the guide with common questions.

Tips

  • Use “Translate to …” in Startt to ship the walkthrough in every language you support on day one.

Faster than a template: record it

Do the task once with Startt and get this SOP with real screenshots, highlighted clicks and private info blurred, written for you in seconds.

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