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IT password reset guide template

Password resets are the most common IT ticket. A clear self-service guide makes most of them disappear.

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When to use it

Share the user guide with every employee; keep the verification steps for the IT team.

1. Self-service (for employees)

  1. Go to the sign-in page and choose “Forgot password”.
  2. Enter your work email.
  3. Approve the prompt on your authenticator app or enter the code sent to you.
  4. Choose a new password that meets the policy.
  5. Sign in again on your phone and other devices.

2. Assisted reset (for IT)

  1. Verify the person’s identity using an approved method, never just a chat message.
  2. Reset the password and force a change at next sign-in.
  3. Check the account for unusual activity.
  4. Log the ticket with the verification method used.

Tips

  • Record the self-service steps with Startt; the blur tool keeps real email addresses out of the guide.

Faster than a template: record it

Do the task once with Startt and get this SOP with real screenshots, highlighted clicks and private info blurred, written for you in seconds.

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